Nonprofits

How Nonprofits Use Search Engines for Good

In a Search Engine Land article, marketing consultant Byrne Hobart uncovers the use of search engine optimization and marketing tactics in driving issue-based campaigns. (http://searchengineland NULL.com/seo-for-a-good-cause-tips-for-advocacy-groups-non-profit-campaigns-61151) While written for those already aware of SEO and SEM (e.g. term ranks, keyword research, organic results), the article is also a primer for those non-profits that wish to add these tools to their toolbox.

  • How do citizens, journalists, political leaders, and donors already gain awareness of political campaigns?
  • How can SEO and SEM help non-profits raise the visibility of their initiatives in an ever-crowded playing field?
  • How can advocacy groups with more time- or media-sensitive targets use SEO and SEM to place their concerns in the very same spaces as those they are challenging?

Great tips. Worth the read. SEO For A Good Cause: Supporting Advocacy & Non-Profit Campaigns (http://searchengineland NULL.com/seo-for-a-good-cause-tips-for-advocacy-groups-non-profit-campaigns-61151) – Search Engine Land, January 14, 2011

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Case studies of social media success

If you read our blog, you know that we really care about social media for social good. Our team puts a lot of time and thought into how we can help nonprofits use innovative techniques and tools to help their organizations build awareness, support and donations, through our programs and content. For instance, we have Josh’s Learn the Lingo series which attempts to break down the social media tools you hear about but may not understand, so anyone can easily get started. Or, our Tech for Good posts, where Eric takes it a step further and muses on what’s happening in technology and how it relates to nonprofits. Maybe it’s my online communications background, but for me, one of the best ways to learn more about something is through stories and examples of how others do it, and do it well.

Last month, we released an Assessment and Reflection Report authored by Beth Kanter and Allison Fine on America’s Giving Challenge (http://www NULL.casefoundation NULL.org/case-studies/giving-challenge), a program we launched in order to test and encourage the power of individual giving online. As part of this report, Beth and Allison featured three case studies on organizations that were successful in mobilizing their supporters during the Challenge. The case studies are based on interviews with remarkable individuals leading their Challenge efforts and winning $50,000 each for their causes.

I wanted to take this opportunity to highlight these organizations again in case you missed them. Below are short summaries to pique your interest! Make sure to check out the report if you haven’t already, and let us know of other organizations that are successful in using social media for social good.

Read more on the case studies of nonprofits Love Without Boundaries, Students Helping Honduras and IDEA League at Case studies of social media success – Case Foundation, 25 Aug 2009 (http://www NULL.casefoundation NULL.org/blog/case-studies-social-media-success).

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Best Practices in Nonprofit Website Design

Non-profit websites share many of the same best practices as any website. They need to be user friendly, easily navigable, and use appropriate fonts, colors, and other design elements. But often a non-profit website needs to offer more than your typical corporate site.

A non-profit’s website needs to make it easy to find out more about their cause, to donate money, and to become more involved. It needs to make it easy for media contacts to find the information they need and the contact information of key personnel. And it needs to do all this in a way that’s inviting to the organization’s targeted donors and/or volunteers.

Below are a list of best practices for designing non profit websites followed by some examples of non profit websites that are getting things right. … Read more at Non Profit Website Design: Examples and Best Practices – Smashing Magazine (http://www NULL.smashingmagazine NULL.com/2009/05/14/non-profit-website-design-examples-and-best-practices/), published 14 May 2009.

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Building a Charismatic Nonprofit

“What distinguishes a good nonprofit from a great nonprofit? At the end of the day, the great, charismatic nonprofits are not necessarily those that have charismatic leaders, but those that can create strong social capital,” said Deborah Jospin at a Center for American Progress event about the book she co-authored with Shirley Sagawa, The Charismatic Organization: Eight Ways to Grow a Nonprofit that Builds Buzz, Delights Donors, and Energizes Employees. Nina Easton, Washington Bureau Chief of Fortune Magazine, moderated the discussion with Sagawa and Jospin.

The danger of basing an organization around one person with charismatic leadership qualities is that the focus can quickly become the leader rather than the organization. A leader can always leave an organization. This is why Sagawa and Jospin argue that building a fundamentally strong, team based nonprofit will be a more effective method in the long run than relying on individual leadership.

“There are two kinds of social capital,” explained Sagawa. “One kind brings people together and unites them in a cause so that they want to be part of that community.” This is especially valuable because it means that, in hard economic times, an organization’s donors and supporters will still be there and feel a connection to that cause. The other type of social capital is “bridging social capital.” This means that an organization is able to reach beyond its immediate network, which allows it to expand their donor base or political influence. …read more and see the video at Building a Charismatic Nonprofit – Center for American Progress (http://www NULL.americanprogress NULL.org/issues/2009/04/nonprofit_event NULL.html), published 21 April 2009.

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Solving a social problem, without going the nonprofit route

It used to be that people who wanted to solve a social problem — like lack of access to clean water or inadequate housing for the poor — created a charity. Today, many start a company instead.

D.light, a company cofounded by Sam Goldman, who spent four years in the Peace Corps in Benin before earning a master’s degree in business from Stanford University, is an example. Mr. Goldman started D.light with the mission of replacing millions of kerosene lamps now used in poor, rural parts of the world with solar-powered lamps.

Having used kerosene lamps himself while living in Benin, Mr. Goldman learned firsthand of kerosene’s problems — it is expensive, it provides poor light and it is extremely dangerous. When the son of his West African neighbor nearly died after suffering severe burns from spilled kerosene, Mr. Goldman said he realized he wanted to create a venture to solve both the social and economic problems caused by these lamps. His time in Benin also convinced him, he said, that only as a business could a project become large enough to reach the great number of people who use these lamps as their primary source of light.

“We could have done it as a nonprofit over a hundred years, but if we wanted to do it in five or 10 years, then we believed it needed to be fueled by profit,” he said. “That’s the way to grow.” …read more on this at Solving a Social Problem, Without Going the Nonprofit Route – NYTimes.com (http://www NULL.nytimes NULL.com/2009/03/05/business/smallbusiness/05sbiz NULL.html), published 4 March 2009.

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The Obama brand: lessons for the nonprofit sector

A Respected Brand Can Get You Through Tough Times

When friends, coworkers and even family members find out that I went to Washington, D.C. for the Inauguration of President Barack H. Obama, they ask, What was it like? In their usually hushed voices, you hear one part awe, one part envy and two parts reverence. Even one of my husband’s friends, who mostly just nods when he sees me, asked to speak with me – during their sacred weekly call about football – when he heard that I was on the National Mall for the swearing in.

Certainly, everyone from my mom to Rupert Murdoch and from the Guardian to CNN, MSNBC and Fox News (and how often do they all agree?) have called Barack Obama a rock star. Even rival John McCain pejoratively referred to then-Senator Obama during the presidential campaign as a celebrity. …more at The Obama Brand: Lessons for the Nonprofit Sector « TSNE – Strategic Communications Blog (http://tsne NULL.wordpress NULL.com/2009/01/26/the-obama-brand-lessons/).

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Making a do-gooder’s business model work

Blake Mycoskie, a former contestant on The Amazing Race, explains how he can give away a pair of shoes for every pair his company sells

The Entrepreneur: Blake Mycoskie, 32

Background: A self-described serial entrepreneur and inveterate traveler, Mycoskie’s ventures have ranged from a laundry service for college students to a reality-TV network. In 2001 he was a contestant on the CBS (CBS) television show The Amazing Race (he finished third). In January 2006, Mycoskie traveled to Argentina to learn how to play polo, practice tango, and do some community service work. While there, he was struck by the country’s health and poverty problems and discovered that numerous children did not have proper footwear. Soon after, he came up with the idea to create a shoe for the U.S. market based on the traditional Argentine alpargata—a slip-on in lightweight fabrics and vibrant colors and prints. He envisioned a company that operated in a way that helped others while offering something unique for the consumer. …read more at BusinessWeek (http://cli NULL.gs/jDeUHP). Photo credit: TomsShoes.com (http://www NULL.tomsshoes NULL.com/)

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Selling the experience: the quest for a constituent-centric nonprofit

Companies like JetBlue, Starbucks, and Apple don’t sell just a product or service; they sell an experience. So, what does this have to do with nonprofits? I would argue that some nonprofits do a pretty good job of packaging “experience” with what they do. Heifer, Save the Children, and Kiva do a pretty decent job of connecting donors directly to recipients, using online tools for donors to view pictures and stories of the people they are directly supporting. I would also argue in this communications-hyped world, your nonprofits’ actions speak louder than words.

How well is your nonprofit doing at creating a superior constituent experience? According to market research firm Forrester Research, there are three areas to look at …read more at Idealware (http://cli NULL.gs/NavJzT). Flickr photo credit: Brande Jackson (http://www NULL.flickr NULL.com/photos/brandejackson/2598190309/).

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Women in nonprofit technology who rock: adding to Fast Company’s most influential women in technology list

In December, Fast Company published an article called “The Most Influential Women in Web 2.0″ featuring about a dozen amazing women who work in the Web 2.0 world. The list included BlogHer founders Elisa Camahort Page, Jory Des Jardins, and Lisa Stone. Kaliya Hamlin, who is the founder of She’s Geeky, a women and technology conference taking place in Mountain View, CA on January 30-31st was also on the list.

The post sparked heated debate. Fast Company responded with “The Most Influential Women in Technology.”

I’m humbled to be listed in the “Activists” category!

But as with any “best of” or “most this or that” list, it’s bound to be incomplete. So, when Lynne Johnson from Fast Company asked me to blog a list, I thought I’d create a nonprofit technology category and acknowledge the work of these awesome women …more from Beth’s Blog (http://beth NULL.typepad NULL.com/beths_blog/2009/01/women-in-nonprofit-technology-who-rock NULL.html). Photo credit: Fast Company

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Fundraising in a recession – 7 tips for working smarter, not harder!

Albert Einstein was quoted as saying “It’s not that I’m so smart, it’s just that I stay with problems longer.”

Unfortunately, the world of nonprofit development can be notoriously fickle and unfocused.

Clearly we are in a major recession with no end in sight. The trick is not to panic. Here’s how you can meet your goals and, yes, even prosper in the upcoming year!

  1. Stay the course. Develop a balanced, thoughtful budget approach which includes realistic goals for grants and corporate support, individual support, program support and events. Plan as you normally would.
  2. Retain staff. This one is key. I have worked with nonprofit organizations who have had – seriously – five development directors in three years! How can an organization have any kind of continuity with donors with that kind of record? Staff your organization with quality individuals and do your level best to keep them.
  3. Invest in Education. If you’re not sending your development staff to workshops, classes and seminars, you’re doing your organization a grave disservice. Why are so many organizations reluctant to invest in education for their employees? Training enables and accelerates innovation. It’s good for the employee – it’s good for the employer.
  4. Research, research, research. Foundation giving may be declining. On the other hand, it may not. Remember, foundations are created with the sole purpose of supporting philanthropic causes – regardless of the state of the economy. To maintain their legal status Foundations MUST donate an amount equal to 5% of their assets averaged over 5 years. Foundations also often INCREASE their giving in challenging times to offset decreases in giving from other sources
  5. That said, you need to make it a practice to routinely scope out new sources of foundation funding. Develop a system where you’re sending out proposals or letters of inquiry to new foundations on a weekly basis.

  6. Start a Monthly Giving Program. This one’s a no-brainer and I am astounded that more organizations have not picked up on it.
  7. If you’ve got donors who are giving you $1,000, $100, even $25 every year, they’re prime candidates for a monthly giving program. Implement one now. Give donors the option of monthly credit card or checking account debits. And what rule says you can only mail once a year? Why not twice or even three times a yea

  8. Refine (or Define) Your Story. Benevon calls it the organization’s “emotional hook.” It’s your nonprofit’s “story” – what makes donors give to you. The most compelling stories bring on the tears. Talk to your board members, talk to your clients, talk to your staff, talk to foundation funders and individual funders to find your emotional hook. Bring it to life.
  9. Communicate. It doesn’t have to be on a weekly or monthly basis but it absolutely needs to be consistent. Donors would rather be kept notified on a timely basis in a simple manner than receive a glossy magazine publication (that makes them wonder what the heck you are doing with their money) once every two years. A two to four-page quarterly or triannual newsletter is ideal.

About the author: Pamela Grow is a consultant, assisting nonprofit organizations with proposal development, prospect research, annual appeal strategies and communication planning and is the author of “Five Days to Foundation Grants.” Check out her weekly blog, “Towards Effective Nonprofit Writing (http://writegrantproposals NULL.blogspot NULL.com/)” and join her Facebook group, Tools for the One Person Development Office (http://www NULL.facebook NULL.com/group NULL.php?gid=34636080193).

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